BOOKING
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How do I book an appointment?
Once you’ve decided which package is perfect for you, select a day and time to suit. Bookings require a deposit online, and the remaining balance is to be paid in studio at your appointment. Please note, deposits will not be refunded if a cancellation is made within 48 hours of the scheduled appointment. This to respect both your time and our time.
What happens in my appointment? How long does my appointment take?
The length of your appointment depends on which whitening service you book. Our most popular service “The Confidence Package” takes 75 minutes, where as “The Touch Up Package” takes only 45 minutes. Each appointment will include a consultation, optional before and after photos, shade records, gum barrier application, and a series of whitening applications by one of our professional teeth whitening practitioners. After your appointment freshen up at our glam station and take some selfies to show off your new bright smile.
Who is not suitable for an appointment at The Whitening Co Studios?
Teeth whitening is safe for most people and the best candidates are those who have mild to moderate discoloration. There are certain types of discoloration that cannot be corrected by whitening treatments, and there are certain dental or medical conditions that may decrease the effectiveness of teeth whitening. The following clients are not suitable for teeth whitening:
- Clients who are pregnant or breastfeeding. If you wish to have your teeth whitened whilst pregnant or breastfeeding, please contact your health professional first.
- Clients under the age of 16
- Clients who have not visited the dentist in the past 6-12 months
- Clients with open cavities, gum disease, bleeding gums, swollen and inflamed gums and those who need filling work from their dentist.
If you have any concerns, we would recommend you visit your dentist first to ensure you are dentally fit before proceeding with teeth whitening.
TREATMENT
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How does teeth whitening work?
Teeth are made up of an outer layer called enamel and an inner layer called dentin. Tooth enamel is porous allowing stains from day to day things such as coffee, tobacco, and red wine to work their way into the tooth dentin layer and make the tooth look discoloured. The Whitening Co gel in-store contains hydrogen peroxide, an agent which works through the enamel of the tooth to get to these discoloured molecules. The gel spreads through the tooth working it’s magic to whiten the entire tooth. As a result, you are left with a brighter, whiter smile.
What products do we use?
In studio, we use The Whitening Co. 12% hydrogen peroxide gel. This is a common, safe and effective treatment for whitening natural teeth.
What if i have crowns, veneers, or fillings?
Whitening products will not whiten the original shade of existing crowns, veneers, or fillings however it can remove any existing stains on these restorations. Whitening can be used on the lower teeth to match the shade of veneered upper teeth or vice versa.
How white will my teeth go?
We can guarantee your teeth will be whiter when you leave our studio, we just can’t predict how much whiter! Individual results vary due to your initial tooth shade, genetic factors, lifestyle factors, the strength of gel used and how long it is left on the teeth.
SENSITIVITY
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What if I already have sensitive teeth?
It is best to let us know if you usually experience sensitivity with your teeth. In store we will modify your treatment by decreasing the whitening application time, amount or percentage. We also recommend brushing with sensitive toothpaste up to 2 weeks before your whitening appointment, as well as after. Desensitising gel or toothpaste can also be applied and left on your teeth before your appointment, to dramatically decrease sensitivity. Our whitening professionals want to provide you with the best results, with the least amount of sensitivity.
Does it hurt/will it damage my teeth? UV light problems, gum irritation?
Teeth whitening does not hurt or permanently damage your teeth. A minor tingling sensation may be experienced in those who have sensitive teeth, however this quickly subsides after whitening. In some cases, whitening gel may cause irritation to gums. This resolves itself within an hour of your whiten.
Is the LED light safe?
We provide you with some funky safety glasses to shield your eyes in-studio however our LED light is perfectly safe to use on teeth and gums.
AFTERCARE
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What can I do to maintain my teeth after my appointment?
We will provide you the best after-care information after your appointment. For those with heavily stained teeth, your teeth whitening professional may recommend the Touch Up package after your initial whiten.
Our home whitening kits are also perfect for maintaining your beautiful white smile after you visit us in-studio. You can purchase these in store after your appointment or shop them online.
How often do I have to get my teeth whitened/is it permanent?
Teeth whitening is not permanent but results can last up to 6-12 months depending on lifestyle factors and how well you look after your teeth after the whitening treatment. The results will last longer if you avoid foods and drinks that will re-stain your teeth. Most commonly our clients visit us every 1-6 months.
GIFT VOUCHERS
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Gift Voucher Terms & Conditions
The Confidence Co Limited trading as The Whitening Co Eden Terrace (“The Whitening Co Eden Terrace”, “Our”, “We” or “Us”)
All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers.). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates available at www.whiteningco.nz as well as partner websites including www.onceit.co.nz (‘Website’)
1. Rules
1.1 The use of gift vouchers fall under the following terms and conditions:
Gift Certificates ordered through our Website or partner websites will be delivered automatically by electronic means to the email address you specify at the time of order.
Our Gift Certificates include unique numbers and configurable patterns.
Our Gift Certificates must be redeemed on our Website, as full for specified services from our Website.
A Gift Certificate cannot be used to purchase a further Gift Certificate or Online Store Products.
When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly.
We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate. Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers or in conjunction with gift vouchers.
All Gift Certificates are dated and expire 6 months from the date of issue unless specified otherwise.
Gift Certificates cannot be exchanged for cash.
Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us at info@whitneingco.nz.
GENERAL FAQ'S
Which Whitening Co Product should I choose?
We give you the choice of using our WHITE Pens or our WHITE Strips, it’s all down to personal preference. The strips are great for an easier and faster, on-the-go whitening experience, while the pen offers more precision for those hard-to-reach places. Our LED WHITE LIGHT speeds up the process of either, leaving you a whiter smile in as little as 25 minutes. You can find out more about each part by looking on our ‘Products’ page.
How quickly will I see results?
You usually will start to see results after your first use. The Whitening Co products take up to 14 days of consistent use before displaying the full whitening and brightening potential of our formula.
Is it safe?
Yes! The Whitening Co products are entirely safe to use and do not damage your enamel or cause harm to your teeth and gums.
Our products have been manufactured to FDA standards and are best used in defined amounts. Our WHITE pens are safer to use than competing whitening applicators, because they allow for precise operation, to avoid any sensitivity or gum irritation. Don’t overuse your whitening gel, less is best!
I have calcium spots/deposits- how do I treat these?
We recommend the first order of business is talking to a dental professional about strengthening your teeth, because this problem affects their structural integrity. Hypo-calcification may require fluoride treatments or cements/crowns to fix. In-clinic or at-home bleaching can work but only for milder cases, and while The Whitening Co products will not worsen or harm your calcium spots, they may appear brighter after use, so make sure to also use a toothpaste that helps replenish calcium.
Should I brush my teeth before or after I use Whitening CO products?
You can brush your teeth before and/or after using Whitening Co products, without any delay or wait-times. We recommend that you upkeep regular teeth-brushing whilst using Whitening Co products. The preferred time to brush would be before use, as this will clear away any food or bacteria from your teeth that may get in the way of the best whitening results.
How long should I wait to eat or drink after use?
While you are not strictly limited to avoid food or drink before or after use, we recommend that within 2 hours after use, you avoid any highly-acidic food or drinks, or anything prone to staining your teeth such as red wine, coffee, darkly coloured juices or sauces, ice blocks or berries. This is to ensure that you experience the absolute potential of your Whitening Co products.
How do I use The WHITE Light?
Our WHITE Light uses premium LED’s and hardware-programmed timers to help you smile with confidence even more briskly than before. Click here to view our how-to video.
How does The WHITE Light work?
Here's how it works:
Our gels and strips contain Hydrogen Peroxide, which in order to maximise its whitening effect, requires high powered LED lights.
In order for our premium LEDs to draw enough power, the light must be connected to a high powered device, such as a smartphone, computer or wall socket.
Our White Light LED's then activate the formula.
Our formula absorbs and travels through the enamel of your tooth whitening on its way (short term whitening).
Given 25 minutes, our activated formula should have reached the Dentin of your teeth (long term whitening).
The result, a long term, brighter, whiter smile.
To clarify:
The Dentin is the actual ‘tooth-bone’ that gives your teeth their natural white-ivory colour
The Enamel is a clear, ‘glass-like’ protein layer’ that ‘clothes’ the tooth Dentin.
Does this work on veneers?
Although our White Kit does not whiten teeth with veneers as efficiently, you can use our products to whiten your natural tooth to achieve your desired coloured match.