Shipping policy

We want to make sure your TWC order gets to you quickly and safely. Below is everything you need to know about how we ship, what it costs, and what to expect.

Processing Times

Orders are processed for dispatch the same day if the order is placed before 2pm NZT. Orders placed after 2pm NZT or on weekends and public holidays, are shipped the next business day.

Once dispatched, you’ll receive a shipping confirmation email with tracking details.

New Zealand Shipping

We use New Zealand Post for all domestic deliveries.

• Standard Shipping: $7.50 NZD (Orders $1.00–$149.99)

• Free Shipping: Orders $150 NZD and over

Estimated delivery time: 1–3 business days

Please allow extra time for rural addresses.

 

Australia Shipping

We ship to Australia using NZ Post (standard) or DHL (express).

• Standard Orders $1.00–$99.99: $20 AUD

• Standard Orders $100 and over: $16 AUD

• Express Orders: $45 AUD

Estimated delivery time:

• For standard shipping, allow 3–7 business days depending on location.
• For express shipping, allow 1-2 business days depending on location.

Please allow extra time for rural/remote addresses.

 

International Shipping (Rest of World)

We offer worldwide shipping via New Zealand Post (excluding USA and Canada).

• Flat Rate: $60 NZD for packages between 0–2kg

Estimated delivery time: 5–15 business days depending on location and customs processing. Tracking information is provided.

Please note: International orders may be subject to local import taxes, duties, or customs fees. These are the responsibility of the customer.

 

PO Boxes

We’re unable to deliver to PO Boxes or Parcel Lockers.

Please provide a physical street address at checkout to ensure successful delivery.

 

Tracking

Once your order ships, you’ll receive a tracking link via email so you can monitor its journey.

 

Delayed or Lost Parcels

If your parcel hasn’t arrived within the expected timeframe:

• Check the tracking link provided in your shipping confirmation email

• You may also contact the courier directly using the tracking number

• If you still need assistance, reach out via our contact form and we’ll investigate further

 

While we’ll always do our best to assist, please be aware that once your order has been handed over to the courier, it is no longer within our control. Delivery delays, redirections, or lost parcels can occur due to factors outside our influence, and The Whitening Co is not liable for delays or disruptions once a shipment is in transit.